MagaRecap

Refund Policy

Refund Policy

MagaRecap is committed to providing the best service experience for customers. This refund policy applies to all payment methods.

One-Time Payments (PayPal, VietQR)

  • • After the 3-day trial period, payments are generally non-refundable
  • • Refunds are only processed for severe technical issues preventing service use within 7 days of payment if the issue cannot be resolved
  • • Refund if you were charged incorrectly or multiple times
  • • For PayPal payments: You are protected by PayPal's buyer protection program

Credits

  • • Purchased or received Credits are NOT refundable under any circumstances
  • • Credits do not expire but cannot be transferred to another account
  • • Unused credits cannot be converted back to cash
  • • Credits will be lost if an account is terminated for any reason

Refund Process

  1. Contact hoangthanh@magarecap.com with your transaction ID (or order ID for PayPal payments)
  2. Provide the reason for your refund request and necessary evidence
  3. You will receive a response within 5 business days
  4. If approved, the refund will be processed through your original payment method

Non-Refundable Cases

  • • Changes in personal circumstances or financial situation
  • • Dissatisfaction with the service after the eligible refund period
  • • Service works as intended but doesn't meet subjective expectations
  • • User has violated the Terms of Service or engaged in abusive behavior
  • • All Credit purchases

Contact Information

If you have any questions about the refund policy or wish to request a refund, please contact:

Email: hoangthanh@magarecap.com
Support: Customer Support Center